Refund Policy

Eligibility

Refunds apply to paid training fees confirmed in a written quotation or invoice from Workflexapp Digital. Informational prices on this website are not charges. Purchases completed through third-party marketplaces follow that marketplace’s rules where they conflict with this Policy.

Timeframe

For self-paced Desk Check access, you may request a full refund within 7 days of payment if you have not downloaded more than one module worksheet and have not been issued a completion certificate.

For live Team Ledger or Audit Circle engagements, you may request a full refund up to 10 business days before the first scheduled session. Requests inside that window are handled as partial refunds or reschedules as described below.

Full vs. partial refunds

• Full refund — unused self-paced access within 7 days, or live programmes cancelled by you with at least 10 business days’ notice, or cancelled by us.
• Partial refund (50%) — live programmes cancelled between 9 and 3 business days before the first session, provided no custom case pack has already been delivered.
• Credit only — cancellations inside 3 business days may be converted to a credit for a future cohort within 6 months rather than cash, unless required otherwise by law.

Non-refundable items

Venue deposits paid to third parties, custom research already delivered, printed materials shipped, and completed one-to-one consulting hours are non-refundable.

Refund process

Email contact@workflexapp.digital with your invoice number, programme name, and reason. We confirm eligibility within 3 business days.

Processing time and method

Approved refunds are returned to the original payment method within 14 business days after approval. Bank transfers may take longer depending on your institution. We do not offer cash refunds at the office.

Cancellation by Workflexapp Digital

If we cancel a cohort, you may choose a full refund or a free transfer to a later date. We are not responsible for travel costs you booked independently.

Exceptions

We may grant goodwill exceptions for documented medical emergencies affecting the named learner. Chargebacks filed without contacting us first may delay resolution while we investigate.

Contact for refund requests

Email contact@workflexapp.digital · Phone 2590 6928 · Street: Technology Plaza North Point; City: Eastern District; State/province/area: Hong Kong; Country: Hong Kong